3. TERMS & CONDITIONS
 

These Terms & Conditions apply to purchases made directly through Second Service and use of the Second Service website.

By placing an order through our website, you agree to these Terms & Conditions.
 

About Second Service

Second Service is a UK-based tennis racket business specialising in the buying, selling, cleaning, refurbishment and resale of tennis rackets and related products.

Business name: Second Service
Website: www.secondservice.co.uk
Email: contactus@secondservice.co.uk
 

Products

We sell a mixture of:

• pre-owned tennis rackets;

• refurbished tennis rackets;

• new tennis rackets;

• junior tennis rackets;

• tennis accessories; and

• other tennis-related products.
   

Each product is individually described.

Because many of our products are pre-owned, individual rackets may show signs of previous use.

We aim to accurately describe the condition of every item and highlight significant cosmetic marks, damage, modifications or other relevant information.
 

Product photographs

Photographs are intended to accurately represent the product being sold.

Where possible, photographs will show the actual racket or item you will receive.

Minor differences in colour may occur depending on lighting, screen settings and photography conditions.

Racket specifications

Specifications such as weight, head size, balance, string pattern, length and grip size are provided based on information available to us and/or our own measurements.

Small variations may occur between manufacturer’s stated specifications and actual measurements.

Where a measurement is particularly important to a customer, we encourage customers to contact us before purchasing.

Condition grading

Second Service uses condition descriptions to help customers understand the condition of pre-owned products.

Excellent — Very clean overall condition with only minimal signs of previous use.

Very Good — Clearly used but well maintained, with some cosmetic signs of use.

Good — More noticeable cosmetic wear consistent with previous use, while remaining suitable for play.

The exact description and photographs for each individual item should always be considered alongside the grade.

We will disclose significant damage or defects where we are aware of them.

Prices

All prices displayed on the website are the prices applicable at the time of purchase unless otherwise stated.

We reserve the right to change prices, product availability and promotions without notice.

A price change will not affect an order that has already been accepted and paid for.

Orders

When you place an order, you are making an offer to purchase the product.

An order is not considered accepted until we have confirmed acceptance and/or dispatched the goods.

If an item is unavailable after an order has been placed, we will contact you and arrange an appropriate solution, including a refund where applicable.

Payment

Payment must be completed using the payment methods made available at checkout.

We do not dispatch goods until payment has been successfully received.

Delivery
 

Our delivery arrangements are set out in our Shipping Policy.

We aim to dispatch orders within 1–2 working days.

Delivery times can vary depending on the delivery provider.

Returns and cancellations

Our Returns & Refunds Policy forms part of these Terms & Conditions.

Nothing in these Terms & Conditions removes or limits statutory consumer rights.

Faults and statutory rights

We do not sell products on the basis that statutory consumer rights are excluded.

Where consumer law applies, goods must meet the relevant legal requirements, including being as described and of satisfactory quality.

If you believe a product is faulty or not as described, please contact us.

Second-hand goods

Because Second Service specialises in pre-owned products, cosmetic wear should be expected unless an item is specifically advertised as new.

The price and condition description of each item will be taken into account when assessing whether an item meets the required standard.

Previously used does not mean that statutory rights are removed.

Racket Assistance

Our Racket Assistance service is intended to provide general guidance based on information supplied by the customer.

Any recommendation is based on the information available to us and should not be treated as a guarantee that a particular racket will be suitable.

Where possible, customers should provide accurate information about their age, playing level, current racket, preferences and budget.
 

Second Serve

Where offered, the Second Serve scheme allows eligible customers to purchase a racket and subsequently return it to Second Service subject to the specific terms displayed for that scheme at the time of purchase.

Any applicable credit, discount or buy-back amount will be stated clearly before the customer commits to the scheme.

Second Serve values may differ according to racket type, age, condition and other eligibility requirements.

We reserve the right to refuse a Second Serve return where the racket does not meet the stated eligibility requirements.

Intellectual property

The Second Service name, logo, branding, photographs, written content and original website content belong to Second Service or are used with appropriate permission.

You may not reproduce, copy, modify or commercially use our original content without permission.

Website availability

We aim to keep the website accurate and available, but we cannot guarantee that it will always be uninterrupted or error-free.

We may occasionally need to suspend or modify parts of the website for maintenance, updates or other operational reasons.

Third-party services

The website may contain links to or rely upon third-party services, including payment providers, delivery providers and marketplace platforms.

Those third parties may have their own terms and privacy policies.

Limitation of liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

Subject to the above, Second Service will not be responsible for losses that could not reasonably have been anticipated at the time the contract was formed.

Events outside our reasonable control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including severe weather, courier disruption, industrial action, technical failures, power outages or other significant events.

This does not affect your statutory rights.

Changes to these Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, technology or legal requirements.

The version applicable to an order will be the version in force when that order was accepted.

Governing law

These Terms & Conditions are governed by the law of England and Wales.

If you are a consumer, you will also retain any mandatory protections provided by the laws that apply to you.

Contact

If you have a question, complaint or issue with an order, please contact:

Second Service
Email: contactus@secondservice.co.uk
Website: www.secondservice.co.uk