Privacy Policy

4. PRIVACY POLICY

Last updated: 26 September 2026

Second Service respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with and your rights in relation to your information.

Who we are

Business: Second Service
Website: www.secondservice.co.uk
Email: contactus@secondservice.co.uk

For the purposes of applicable UK data protection law, Second Service is responsible for the personal information described in this Privacy Policy.

Information we may collect

Depending on how you interact with us, we may collect:

Contact information

This may include:

your name;
email address;
telephone number;
delivery and billing address; and
other contact details you provide.

Order information

When you purchase from us, we may process:

details of the products you purchase;
order number;
delivery information;
payment status;
returns information; and
communications relating to your order.

We do not normally receive or store your full payment card details when payment is processed through a third-party payment provider.

Enquiry information

If you contact us through our website, email or social media, we may keep the information you provide so that we can respond to your enquiry.

This may include information you provide when requesting racket advice.

Selling/racket valuation information

If you ask us to value or purchase a racket from you, we may collect information necessary to assess and arrange the transaction, including:

your name;
contact details;
racket details;
photographs;
condition information;
agreed valuation;
payment information; and
delivery information.

How we use your information

We may use your personal information to:

process and fulfil orders;
arrange delivery;
process returns and refunds;
respond to enquiries;
provide racket advice;
assess rackets offered for sale;
communicate with you about your order;
maintain business and transaction records;
prevent fraud and misuse;
improve our website and services;
manage customer relationships; and
send marketing communications where you have consented or where another lawful basis permits us to do so.

Our lawful bases

We process personal information using the lawful bases available under UK data protection law.

Depending on the circumstances, these may include:

Contract

We may need to use your information to fulfil an order or provide a service you have requested.

Legal obligation

We may need to keep or disclose information where required by law, including for accounting, tax, consumer protection or legal purposes.

Legitimate interests

We may use information where necessary for legitimate business purposes, provided those interests are not overridden by your rights and interests.

Examples may include maintaining records, preventing fraud, improving our services and responding to customer enquiries.

Consent

Where consent is required, such as certain forms of marketing, we will ask for it.

You can withdraw consent at any time.

Marketing

If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may use your contact details to send information about:

new racket arrivals;
promotions;
Second Service news;
tennis-related content; and
other relevant offers.

You can unsubscribe at any time by using the unsubscribe option included in marketing communications or by contacting us at contactus@secondservice.co.uk.

Unsubscribing from marketing does not affect service messages relating to an existing order.

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function.

Other cookies may be used for purposes such as website analytics, remembering preferences, improving the website or marketing.

Where consent is required for non-essential cookies, we will provide an appropriate cookie consent mechanism.

You can manage cookies through your browser and, where available, our website cookie settings.

Who we share information with

We may share relevant personal information with trusted third parties where necessary to operate Second Service.

These may include:

website and hosting providers;
payment providers;
delivery and courier companies;
email and marketing providers;
accounting or bookkeeping providers;
technology providers;
marketplace platforms where you purchase or sell through those platforms; and
professional advisers where necessary.

We only share information where there is a legitimate reason to do so.

We do not sell your personal information to third parties.

Marketplaces

If you buy or sell through platforms such as eBay or Vinted, your information may also be processed by those platforms under their own privacy policies.

We will only receive and use information made available to us through those platforms where necessary to complete the transaction, provide customer service or meet our legal obligations.

Payment information

Payments may be processed through third-party payment providers.

We do not normally store complete payment card details ourselves.

Payment providers may process your information under their own privacy policies and security procedures.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Some records may need to be retained for longer because of legal, tax, accounting or other regulatory requirements.

When information is no longer required, we will securely delete it or otherwise dispose of it appropriately.

Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against:

unauthorised access;
loss;
misuse;
alteration; and
unauthorised disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your rights

Depending on the circumstances, you may have rights under UK data protection law including the right to:

ask for access to the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your information in certain circumstances;
ask us to restrict how we use your information in certain circumstances;
object to certain processing;
withdraw consent where processing is based on consent; and
request certain information in a portable format where applicable.

You can contact us at contactus@secondservice.co.uk to exercise your rights.

Right to complain

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Children’s information

Our website is primarily intended for customers and parents/guardians purchasing tennis equipment.

Where we receive information relating to a child, we will only use it for the relevant purpose, such as providing racket advice or fulfilling an order, and will handle it in accordance with applicable data protection requirements.

Links to other websites

Our website may contain links to third-party websites and services.

We are not responsible for the privacy practices of those websites.

You should review their own privacy policies when using them.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology or legal requirements.

The latest version will be published on this page with the relevant update date.

For questions about this Privacy Policy or to exercise your data protection rights, contact:

Second Service

Email: contactus@secondservice.co.uk
Website: www.secondservice.co.uk