1. SHIPPING POLICY

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At Second Service, we aim to make every order straightforward, secure and reliable.

We sell pre-owned, refurbished and new tennis rackets and accessories to customers throughout the UK.

 

Processing and dispatch

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Orders are normally processed and dispatched within 1–2 working days of payment being received.

Orders placed at weekends or on UK public holidays will normally be processed on the next working day.

Once your order has been dispatched, you will receive confirmation where tracking is available.

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Delivery

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Orders are sent using a suitable tracked or recorded delivery service.

Estimated delivery times depend on the delivery service selected and the destination. We will provide tracking information where available.

We are not responsible for delays caused by the courier, postal service, adverse weather, industrial action or other circumstances outside our reasonable control.

If your order has not arrived within a reasonable period after dispatch, please contact us at contactus@secondservice.co.uk so that we can investigate this with the delivery provider.

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Packaging

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Every racket is packaged carefully to reduce the risk of damage during transportation.

Where appropriate, we may use suitable recycled or reused packaging materials as part of our commitment to reducing unnecessary waste.

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Delivery address

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Customers are responsible for providing an accurate delivery address.

If an order is returned to us because an incorrect or incomplete address was supplied, we may require the customer to cover any additional delivery cost before the order is resent.

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Damaged deliveries

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If your order appears to have been damaged during delivery, please contact us as soon as possible and provide photographs of the packaging and the item.

This helps us investigate the issue with the delivery provider.

Your statutory consumer rights are not affected by this process.